Hollyhock

Aug 6, 2022

Osmio zero - undo 16 screws to de-scale every 2-3 months

I have had the Osmio zero for almost a year. It recently stopped working and I was told by customer service that it needed de-scaling every 2-3 months. It turns out, this is a very fiddly process, which involves among many other steps having to unscrew the body of the device, take apart two valves, descale these small parts, then reassemble, altogether 16 screws, and finally descale the entire machine. It takes ages... You can watch a video on Youtube how it is done, on the Osmio Water channel. I did the whole process, but unfortunately it didn't work. Customer service at Osmio blame the hard water in my area, imply it is my fault and wanted to sell me another of their products, a whole house filtration system... Both times I contacted them they felt it appropriate to turn my request for help into a sales opportunity. This machine is clearly not designed to be taken apart every two months and so it is not fit for purpose. Sixteen fiddly screws! Let that sink in... I decided to cut my losses and bought a simple Aarke filter jug. I have researched distillers and other filters, none stand out as more reliable.