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****PLEASE READ***** REAL NIGHTMARE
My ****NIGHTMARE**** started when moved into one of their properties in WALSALL 4 weeks ago. Although I was advised that the house would be professionally cleaned before moving in, the house was dirty and the carpets ***FULL OF DOG HAIR*** from the previous tenant. Entering the house an intense ***DOG WEE SMELL*** will welcome you. I have a child in the property with severe asthma and pet allergies. I requested for the carpets to be changed. After confirming in writing that they would change the carpets, they refused to do so and suggested I change them at my own expense. Also, the ****DISHWASHER DOES NOT WORK**** and there is ***DOG POO*** all over the garden and the turf is dead. They still have not fixed any of the issues. Moving out of the property is unfordable for me now and would be too stressful for my child. They are being ****HEARTLESSLY UNEMPATHETIC****