Chard Estate Agents
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Stay away!
Stay away from this agency as much as possible - and from the property in Mickelthwaite Road they manage as well. The conduct of the agency during our rent was at the limit of being legal. We found the house in a complete mess when we moved in. There were still major works underway. The bathroom was not in working condition and for two tenants with only one shared bathroom that was a real problem. We found the WC not attached to the wall of the bathroom, in fact it was left in the middle of the corridor. There was mould in the walls and tools everywhere left by the builders. Under these conditions, we had to postpone our move in and were left with no accommodation for one week. A complete nightmare! We had to fight to get our rights respected throughout the tenancy. The responsiveness of the agency to problems related to the house was extremely slow and gave us the impression that they did not know how to do their job. Information was lost every time we had to speak to a new agent, again impacting the efficiency of the management and delaying actions. Towards the end of our tenancy, the agency started booking viewings without providing sufficient notice, violating contractual and legal terms. What is more, the landlords tried to lucrate on our deposit by commissioning to us work that fell under the category of “normal wear and tear” of the house. In the end, we managed to win the dispute placed on our deposit but cannot easily forget the nightmare we lived during 2 years of rent with Chards. Please, stay away!