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Never book at HM hotels - Villas HM Paraiso Isla Holbox
We booked a room in Villas HM Paraiso del Mar at Isla Holbox, for 2 adults and 2 kids directly with HM hotels. Arriving there, they told us it was without kids, but we were 100% sure all was booked with kids. Apparently the HM.hotels website let you select and click through, pay for it, but it is not really specified in the final reservation. This leaves room for interpretation and to charge extra costs..which they did..What a scam. We redid the booking to show the journey online and it was obvious. We had to pay more than 300 USD extra though, which is much more than you have to pay online. Then they gave us the worst room you can imagine. Next to the pool bar with incredible loud speaker noise. It was thrilling in the room. We have 2 small kids, so that was not an option. We wanted to cancel the reservation since this was totally off. The booking was expensive, became much more expensive and then we receive this awful room..It was no option to cancel, they did not want to reimburse since it was a non-refundable booking...they forgot they did not deliver on all things promised. They re-booked us to a different HM resort next to this resort which is a lot cheaper, lower profile with a lot less amendities. We stayed there for 1 night and then moved out. We lost all our money. It was horrible...please never book here...