HML Group
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Property damage by HML with refusal to rectify, despite my property not being under their management
My owned property is not managed by HML property contractors but my garden backs onto an area of land which is managed by them. A number of weeks ago, HML contractors removed part of my property hedge without consent leaving 2 holes in my garden perimeter each measuring approximately 1.5m each in length either side of my compost bins. I have two young children and family pets and my once fully secured garden is now compromised and anyone could walk in or out of it (including my 4yo). I contacted HML expecting both an apology for their contractors negligence and details of rectification work and the response was “we believed a fence ran behind the hedge we removed”. When I pointed out that clearly this was not the case and they would have realised this after the exposure of the first hole, no further contact from HML was given. I rang to speak to someone and was advised to email their customer experience team. I did this straight away (over two weeks ago) and have still had no response. I followed up with phone calls and voice mails asking for a phone call with no response. I emailed once again to be told they had already responded on 20th May telling me that they “believed there was a fence there” (there isn’t). Again, thinking that this was a suitable response. It absolutely blew my mind that this happened in the first place but I accept that negligence with contractors happens and damage can occur where thoughtlessness and lack of professional capacity ensues. What I cannot fathom however is the company’s response upon evidence of how my property has been damaged and the lack of willingness to resolve. Avoid at all costs (if you even have the choice!)