Ordered 2 Received 1 - OUT OF LUCK
I placed an order from Ulta for two perfumes, and only one showed up. I reached out thinking this would be simple to fix, but nope. Ulta hit me with the most ridiculous excuse I’ve ever heard: they said the package weight was right, so basically, I’m out of luck. Let me be clear — I PAID for two items. I only got ONE. I don’t care what their scale says. If something is missing, it’s missing! But instead of helping, they gave me a cold, copy-paste response like they didn’t even read what I wrote. No refund, no reship, no apology. Just “too bad.” This tells me one thing: Ulta has a broken system and clearly doesn’t care if customers get shorted. Maybe this happens all the time and they just hope people won’t complain. That’s shady, and it’s unacceptable. I didn’t get what I paid for, and now I have to jump through hoops because they don’t want to take responsibility? No. I’m not staying quiet, and I’m not letting go. Refund me or send me what I paid for. Period. And do better — because this isn’t how you treat customers unless you’re fine losing them.