Affinity Water
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Messed up my water meter, shocking service!
Absolutely appalled with this company. I had a meter installed in March 2024 and that they not registered on my account and they had switched my meter with my neighbours instead. They are a family of 5 and I am a single mum of one. I never really thought about the meter until I received my new bill this year increasing from 45 to 60. I called affinity and asked why I still got a fixed bill when I wanted a metered bill. They said I don't have a meter, of course I have I said I got a card but didn't realise they switched mine and my neighbours instead. I have been massively overcharged paying a fixed rate, they sent one over to check the meter 4th March 2025 and gave me a new reading and serial number instead. They put my house number on my neighbours meter and theirs on mine, huge mistake!! I used a 3rd wht they used. The guy said this will be updated and changed soon but I am demanding a refund from this year I could have had a metered bill due to affinities errors. I have made numerous calls but nothing been sorted. I made a formal complaint in writing 19th March and they have not responded or called at all, whenI called they said it takes longer to reply. The customer service I shocking!! They have messed up my meter so they should take responsibility for it. Will escalate it to the water council soon!!!