Globe Car & Truck Rentals
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Want to be stranded
Want to be stranded? Rent from this place. Having to book my rental car late, realized it was Good Friday. The RELIABLE company's were sold out or closed a week before. Friend found, great prices. Well, remember...You get what you pay for. Nothing = nothing. Arriving on an International Flight, lugging two large suitcases, it took me 2 hours in the rain to find the kiosk. Their location is not very specific except too say close to several subways. Right. The entrance is NOT 382, but 384. I must have stopped 100 people and asked 20 stores in College Park. No one knew anything about this company. People could not find on google. Finally finding it-soaking wet from the rain. -what a fool - looking for their web sites art drawing. Nothing like that!!! The kiosk is as small or smaller than a convenience store ATM, shoved in the corner at the back with a small sign at the back wall by the escalator in College Park, Toronto, Ontario. The non emotional, non smiling, rep came on the screen. No car. No apology, no NOTHING. Asked why I was not called to be told car in accident not available. They do not call international numbers. Ok, you had my e mail - I received no e mail. They did not e mail. Now in panic....no where to go.... I asked who was to pay my probably $200 hotel bill??? No response. Asked for manager, he left at noon. No cars. No attempt to find one. I had no way of getting to the town east of Toronto that has no public transportation. Thank goodness the Delta had a room - $185 plus $40 for dinner plus a breakfast then cost then off to Hertz a RELIABLE company to pick up my car rental. DREADFUL CUSTOMER CARE. NO response to my letter. Thanks Globe for providing no car, lots of panic, and $200+ added to my trip costs. This company should not be in business! DO NOT PATRONIZE THIS BUSINESS