Affinity Water
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5 month wait for water meter.
I have just purchased a property on April 1st and received an enormous bill for what is currently, an empty 1 bed maisonette that is currently using zero water. I called customer services and explained we are paying double what another household pay with a water meter and that the property currently is, and will be for the foreseeable, totally empty due to urgent renovations. He said there was nothing he could do and that we could not get a meter installed until SEPTEMBER. I understand water meter's are in high demand due to the price hikes in April, but surely this was anticipated by the water company?? We are in a cost of living crisis and expected to pay over £50 a month when using zero water, it's absolutely unacceptable. I also was told I would not be able to receive any confirmation of my water meter appointment in September, so am just left hoping they show up over 5 months from now. It simply is not good enough for customers to have to wait this long when surely such a hike in meter requests will have been anticipated far in advance.