Infinity Cruises
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I only chose 1 star so I could proceed with the review
After booking I realised the details agreed on the trip were false. Absolute stress attempting to resolve. Dreadful time for 18 months trying to fix the issues. Calls/emails persistently ignored. Horrendous customer service. Apparent inability in advising flight details/times + hotel details and this is over a 12 month period, not a couple of calls. Lies re cost of transfers "so cheap you do not need to pre-arrange". They cost additional £275 total. One hotel booked in Buenos Aires was little more than a hostel, horrendous. Week before we left we saw you were on "rip off Britain". We had little confidence the holiday would happen and as South America was a distance- even more concerned. The humour on the ship was "so you booked with the infamous Mo!" Your company was a laughing stock. Not funny any more. We had such little confidence in infinity that I did not complete your survey until we were back. You owe us at least the unexpected cost of the transfers plus recompense for the abysmal service.