EZ Car Care
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Awful company
So I ordered a kit that was in a deal: Buy graphine wax for £50 and get 12 bottles of various other products free. This was an incredible deal, I’m semi happy with 80% of the products. BUT, customer service is atrocious. I filed a complaint due to two products being incorrect according to the deal and advert. They told me they swapped the products as material cost was too high, but failed to update the advert and product offer description. They are now ignoring my emails after I asked them if I could send the product back as the items they swapped are two of the main ones I wanted. This is false advertising and bad customer service. The products are mid quality and you get what you pay for, cheap products = cheap results, but what lets the company down are their customer service skills and refusal to sort issues out and resolve them. Had the issue been sorted, I would have been a repeat customer as someone who details 3 cars every weekend/ other weekend. I will not be buying anything from them again and recommend no one else does. Spend the extra little bit and get a better brand. UPDATE: since properly using the products I’ve noticed it’s left a greasy coat all over the car, no matter how much I pressure wash and scrub, it doesn’t seem to go away. Still no reply from the company. Avoid at all cost.