Stonebridge Associated Colleges
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Good at taking payments ,apologies and excuses. But terrible at sticking to what’s been promised to students
Hello, I’ve been writing back-and-forth and I’m not getting anywhere for with you regarding my certificate this is increasingly frustrating the way you’ve been dealing with me I feel no support. Completed my course at the end of March and I still have no hardcopy of my certificate. This is very important for me to get the hardcopy and not just a letter writing that I’ve completed the course written many times and every time I get a different answer back and a different apology. On your website and upon enrolment, I was told that certificate can take up to between four and 16 weeks to arrive. in my recent emails I was told that this can also take after six months (which is obviously not stated on your website nor in our contract). Also I’ve been told as well that there are extreme delays unexpectedly at the moment which is standard way companies explain their failures to meet expectations. It’s been so disappointing and if I’m honest shockingly bad the service that I’ve been getting and no matter how many times I expressed this the service doesn’t get better. I do need my certificate though through my door because I paid for it and it’s way out of expected arrival date. Surname is Bogyai ,just in case you would love be to help but can’t because I didn’t leave any ways for you to work out who I was.