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SHOCKING DO NOT USE ZERO STARS
SHOCKING DO NOT USE ZERO STARS JOIN THE FACEBOOK GROUP /groups/741586793169975 Same here wife and I bought 2 sets of tests - day 2 arrived on day 5 and day 6. The phone number on the gov website doesn't work, all emails are a standard reply. The so-called app doesn't work and isn't even an app. I have emailed the following and copied it to the DH customer service address. It is encouraging that track and trace sem to have informed another complainant taht if you are symptom-free on day 10 then you are good to go anyway. Though that begs the question why test in any case! dhsctesttrace.customerfeedbackteam(AT)nhs.net Dear Now Test Support my wife and I eventually received our day 2 tests on day 3 and 4 respectively and have now returned them with the prepaid labels provided. We are now on day 7 and are awaiting our day 8 tests which have not yet been received. Talking with the government check-up service today I was informed that it is a mandatory requirement to test and should your tests not be forthcoming by tomorrow then I will have no other alternative than to seek our immediate testing elsewhere with a 24-hour turnaround in order to be released legally on Day 10 in the event of a negative test, It is plainly obvious that you have neither the resources nor the applications to effectively run this testing programme currently and have over-promised and undelivered. I put you on notice that if I do not receive the test tomorrow as promised then I will expect a full refund for my wife and I and will be booking elsewhere and informing my bank of your inability to provide the service promised and seeking a chargeback to my debit card. I hope this can be resolved amicably and quickly and am copying to the Department of Health as advised by a telephone operator on the quarantine checkup programme.