Home Done
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broken mirror badly packaged - replaced but dodgy dealings
Edited from 1 star at the request of the company(!), because they later sent a replacement which didn't break. I do think it's dodgy to ask people to change their reviews though - the whole point of reviews is to let other customers know what they can expect. Only giving 2 stars still because a) I asked them to arrange collection of the broken one and they still haven't; b) the original broken mirror is still such an unnecessary waste of time and resources; c) although the actual mirror is quite attractive and a good price, the frame was coming apart slightly - I fixed it with superglue as I couldn't be bothered to faff with another potential breakage; d) I find it a bit audacious that they asked me to change the review before the replacement was delivered safely, and they've still not picked up the broken one. Original 1-star review: You sent a large mirror via Evri (notoriously aggressive with packages) with insufficient packaging - literally just the mirror’s own box which didn’t obviously say “fragile”. Obviously it completely shattered. I do believe you’ll fix the issue and resend, but you might want to rethink sending a request to review before you’ve rectified the issue - Of course I’ll review badly at this stage. And I want you to know that I think the way you chose to courier this was idiotic!