Vessi Footwear
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I am officially a Vessi fan
I am officially a Vessi fan - not only because of the quality of their products they provide, but also because of the quality of the most important component of any customer-based company that they have proven to deliver: the people skills. Why I love the products: Vessi shoes so comfortable. They are well made with high quality materials and craftsmanship. What’s even better is that they look and feel expensive but don’t break the bank! I get compliments when I wear them, too. I bought styles for different occasions! They have become my go-to brand for casual and outdoor footwear. Why I appreciate the company: When I ordered the wrong size (my first time ordering) and made an error in my exchange/return process, the customer service team was absolutely fantastic. They were so quick to respond to my emails (VERY quick actually) and their communication was so friendly and kind. I felt heard, looked after, and never blamed. They went above and beyond for problem resolution and delivered an impressive customer service experience. It is easy for a company to be defensive or less accommodating for situations resulting from a customer’s mistake or misunderstanding and not the company’s. Instead, Vessi’s team treated me like a priority and led with understanding and empathy. It is experiences like these that make companies more than a product or industry name, but a household brand. HIGHLY recommend! I have become an advocate of Vessi, encouraging friends and family to join the “Vessi shoe club”!