Poeppi Kwon

Poeppi Kwon

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1
Review
5.0
5 out of 5 stars
Average rating

Reviews by Poeppi Kwon

TR

Travel Junction

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5 out of 5 stars

The way the agency websites advertise flights can be a bit confusing, but overall, the service is good. Most importantly, the travel consultants are amazing.

I had some trouble figuring out which airline was actually operating my connecting flights from the UK to the US. Since I’m traveling with my furry baby, I was extremely anxious about airline policies and pet restrictions. My e-ticket I had initially received showed that the flight would be with Virgin Atlantic, which doesn't allow pets in the cabin. I had booked the ticket because it was advertised as being operated by KLM, which does allow pets. I nearly had a heart attack—I was sweating and crying like crazy—until the travel consultant, Luke, kindly confirmed the corrected version of my e-ticket. I’d definitely recommend double-checking that the flights being advertised match the actual operating airlines on the official site. But overall, the service and support I received were fast, helpful, and reassuring. Thank you, Luke!