Freddy

Oct 11, 2019

First thing that comes to mind...

The first thing that comes to mind is the fact the CRH did not inform me of the pool closure during the second week of our stay at the time of booking. This is something that happens at the same time every year and should have been brought up prior to booking. It was on the confirmation letter we received after it was too late to change our reservation. Also, although the facility was clean, it was not stocked with items that were needed for a 12 day stay. We had to purchase our own toilet paper, shampoo, soap and there was no dishwasher soap to run the dishwasher. Very disappointed on the highly recommended condo and the rental agency. Update: An apology hardly makes up for the pool closure for 1/2 of our vacation. I would have booked somewhere else had I known. It was in the packet we received after booking, too close to our arrival date to cancel. That was made very clear about the cancellation timing. I am just so disappointed with your service and the service of Sugar Beach Resort.