Donald Russell
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Order did not arrive from DHL, Donald Russell don’t seem to care
My first order made on September 4th for specific delivery today (dinner party). Told meat would come via DHL by 8pm latest. Just past 8pm I get message to say now deliver tomorrow. Very very poor and somewhere in DHL world there is meat lying in a box, whilst we had to get take away. Never again!!! Update:- Donald Russell (DR) did not even bother ringing me or answering my e mails (apart from auto responses) and I have now had to ring them myself (11 a.m). Promised a call from customer services (CS). Called again at 12 as no CS call as of yet, said that I wanted to sort my refund out. Promised call from CS. Now 1 pm, no call yet - These guys don’t care and just seem to think it’s fine that it’ll come today (well, we’ll have to wait and see for that), despite it getting to DHL Weds a.m (don’t even know when it left DR. I have remained calm & polite in all my calls to DR. Finally called back at 1.30 pm (Laura) and refund agreed. Pleasant and apologetic but offered nothing to change my view of this company, back to my original online meat delivery for me. Apologies, final update. I suggested (they didn’t) that for my time and disappointment, they might like to compensate me to encourage me to shop with them again. They have. £10 😂😂😂. Just about sums them up. A day and a half wait, a cancelled dinner party and £10 😂😂😂 Final bit, I promise……. Well, that was a surprise. Woke up this morning (Saturday) to a big upside down box of half defrosted meat outside my front door. Delivery time was 23:25 (pic below) whilst I was tucked up in bed but no knock or call given. Contents now in bin. What a waste and the lesson is - COMMUNICATION!!!!! Please take note DHL and Donald Russell as a lot of this could have been avoided. END!!!