Engel Energy
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Horrendous and miserable in service supportAfter investing more than 15000€ in a fotovoltaic plant.
After investing more than 15000€ in a fotovoltaic instalation (solar panel's+inversor+ charging point) the Kw/hr production is much much lower than promised by Engel (40% less), a technician made an inspection in January this year 2025 (after several calls/emails, since summer last year 2024 trying to push for a resolution) and he came to the conclusion that the installation was not properly done or the inversor is faulty... Today (08/04/2025) after more 3 months of Engel technician diagnosis, Engel's in-service support has not processed or solved the situation, and of course has no answered to my raised incidences via phone/emails since January, it is absolutely unacceptable the in-service support, even more considering the big investment done in this kind of installation.....