Emuaid ™
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Extremely Disappointed - Packaging inadequate
I recently purchased this product Emuaid and it arrived in less than acceptable condition. I received the small parcel in a Jiffy bag and the box was crushed and both the post lady and I could smell the product that had obviously leaked. When I opened and took off the lid there was NO seal on the top of bottle and NO seal on the nozzle. I have purchased many products from health and well ness companies overseas like iherb and all products come with seals and they are posted in a hard shell box not a Jiffy bag. Anyway half the product has seeped out during transit. I paid $131 dollars in good faith that I would receive the EMUAID in tact. Unfortunately this was not the case and I have reached out to them and they answered by saying it is not their responsibility re postage. Wow… how disappointing it is to take a risk to purchase a health product not knowing whether you’ll receive it in tact. I feel like that it is their responsibility as foolishly I trusted and in good faith handed over my money. A company that doesn’t stand by its commitment to sell and post overseas and continues to do so, seems a bit dodgy. I was prepared to send back to them in the state I received and asked them to pay return postage. They just kept asking for more pictures . I sent them the pictures immediately on opening the product. It concerns me too as there was no seal on this expensive liquid serum health product. Sadly as of now I can’t tell if this is a legitimate health product or a scam. Very disappointing customer service as they seem to expect the customer to take responsibility for the way it’s packed and delivered. For a health serum this expensive it doesn’t seem right. As a jiffy bag is not the correct package for overseas transport . I cant at this stage recommend any international customers to purchase this product as it’s a lot dollar $ wise to take a risk on. I would recommend they review their postage and packing and maybe look at iherbs customer service and postage