Affinity Water
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Highly dissatisfied with Affinity…
Highly dissatisfied with Affinity Water's water bill. I am £69 in credit but my bill shows a minus sign in front of the amount (-£69) which gives the impression that either their statement is correct, or that I am £69 in debt. The water bill layout is not at all easy to comprehend by the way it is presented to customers. Looking down the columns of figures, it takes a great deal of time to work out exactly what is meant by a list of figures, with a minus sign in front of some of the figures but no sign in front of other figures in the list. Debit or credit? Who knows? It is a complete nonsense. I am looking forward to Ofwat's forthcoming report on allowing competition between water companies so that customers' can decide for themselves and switch if they are unhappy, as am I, with the current service as supplied by Affinity Water.