Castles Estate Agent
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STAY AWAY FROM CASTLES IN EATON BRAY…
STAY AWAY FROM CASTLES IN EATON BRAY especially if you want to get your deposit back! It does not deserve even 1 star! Stay away from 2 individuals: Jake Houchen and Lumina Antoine! They are SUPER RUDE and they are LIARS! Do not try to say I am not registered with you because my name is not on the tenancy agreement. You know me very well as you have dealt with me. I was paying half of the rent so this gives me right to talk as my other half paid the other half of the rent. His name is on the agreement. Mine was removed by Giblin Property for no reason. In June we asked Jake Houchen if we could leave the property early because my child did not get a local school. Jake Houchen on purpose delayed us because he only cared to make the landlord happy. He took 2 weeks only to let us know if the landlord agreed or not to an early release. His colleague Lumina Antoine asked us to pay a £640 as fee for the early release when they knew in the property there was a major leak. In September after my child started the school in Stoke Mandeville Jake Houchen phoned my husband saying we could leave without notice and without paying the admin fee. It was too late then as my child was already in school at Stoke Mandeville. SHAME on you Jake Houchen! You DID NOT CARE about a child! Also you told Brian you told me numerous times you could not deal with me as my name was not on the agreement. This is a LIE! You only told me once in an e mail you could not deal with me! Jake Houchen is not a good liar as he does not remember the lies he says! Him and his colleague Lumina Antoine convinced the landlord to make deductions from the deposit. Our deposit is now in dispute and we already sent our evidence. Jake Houchen and Lumina Antoine made a series of stories. They picked up every little thing. They accused me and my husband to break the freezer drawer when it was already broken when we moved in. They claimed one drawer was missing. This is another lie! The drawer was on the top of the bridge. I forgot to put it back after I cleaned the freezer. Jake Houchen and Lumina Antoine accused me and my husband of causing the mould in the bedroom’s wardrobe. They claimed we caused it because of poor ventilation. This is untrue. The window in the bedroom was open every single day for hours. Even the wardrobe’s doors were open every day because we noticed the property was damp! They are trying to deduct £125 from our deposit because they claim we caused the mould ourselves! They tried to say the contractor attended and they have a report. No contractor attended for the mould. The contractor attended to repair the wardrobe door as it was broken. My husband asked Lumina Antoine to send the contractor to treat the mould. She refused to send the contractor and she said:”wipe it away”. I wiped it off using a mould spray but the mould was so severe that after 2 weeks it came back. Get your facts right Jake Houchen and Lumina Antoine! It is the landlord responsibility to deal with mould issues! They even complained because we forgot to change 3 light bulbs. We went back to the property and we left a pack of 6 light bulbs but they are still trying to make a deduction from the deposit. They also complained that the plants and the bushes in the garden were in poor seasonal order. We are not gardeners! The landlord never sent a gardener in 3 years! Jake Houchen and Lumina Antoine are trying to get some money from the deposit for the landlord because the property will be empty for long time. Contractors are carrying out a large amount of work in the property and the landlord will not have any income for that property. Andy Smith who is the Sales Director did not deal with a complaint I raised. He could not be bothered to do so. He just ignored what I said in my complaint. AMAZING! A Sales Director who does not deal with complaints! If they answer to my review please please do not believe a word! STAY AWAY AWAY AWAY from Castles in Eaton Bray. You can find a much better estate agency! YOU ALL HAVE BEEN WARNED!