Just Wills & Legal Services
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Couldn’t even be bothered to print my…
Couldn’t even be bothered to print my name correctly on the front page of the will. As You haven’t managed to type my name out correctly in this e-mail. The name is MacGregor not Macgregor. It has a capital letter after Mac in the same way as MacDonald, MacInnes, MacIntosh, MacLean. When I pointed this out to your representative that the last thinks my family will see when dealing with my final will is my family name written incorrectly. The ignorance and arrogance of your representative saying “well the letters are right, so it doesn’t really matter, it’s still legal”. That isn’t really the point. The surname is printed on the front page of the will by people who were happy to take my money but too lazy and ignorant to make sure what they were doing was correct. When I asked if it could be rectified as I’m not happy with it, the answer was, “I don’t think they will change it as the letters are right even if it isn’t written as you want it”. As I want it !!!! You mean my name, written as it should be. Is that really too much to ask. Most children could have written it correctly. Just a quick look on the internet would have shown you how to write it correctly. I take great pride in my name and my history, to have it written incorrectly is insulting and disrespectful. As an update to my original review I received a phone call from a Mr Andy Price, Sales Director of the company who was very understanding and apologetic and who understood that the basics of a legal document is to get the clients name correct on the official paperwork. He came across as very professional and genuine and promised me this should not have happened and he had spoken to the original representative to say if the names are not written correctly or the client is not happy with something then it is the companies responsibility to ensure it is corrected and the client is happy. Two days after the phone call with Mr Price the wills were corrected and put through my letter box and a beautiful box of flowers had also been left. This was a very nice touch. Thank you Mr Price from a now very happy customer.