iD Mobile
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Continued charging after contract ended — no fair warning, no refund
I was a customer with iD Mobile for over two years. My 24-month contract ended in November 2024, but I only realised in July 2025 that they had continued charging me £34.42/month — the same amount I paid while “repaying” the handset, which I had already owned outright by then. I was told that I hadn't been overcharged because the handset was “technically free” and the contract was for “airtime only.” This is a complete dodge. Whether they itemise the phone or not, the price clearly includes the cost of the handset When I contacted them, I discovered I’d only been using around 6GB of data per month, yet I was being billed for 50GB. I was told it was my responsibility to notice the contract had ended and my fault if their one email went to my junk folder. Even after I calmly explained the situation and cited Ofcom guidance (which states providers should not continue charging handset-inclusive rates after the contract ends), they refused a refund — even though I had been overpaying for 9 months. The complaints team was dismissive and cold. Eventually, I had to escalate my case to the Ombudsman. If you value transparency and fair treatment, I would avoid iD Mobile. They seem happy to let customers overpay quietly and then hide behind terms and conditions when challenged. Disappointing and frustrating.