Czech Airlines
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Absolutely terrible experience
Absolutely terrible experience. Paid >300 EUR for a roundtrip ticket within EU. Flights were delayed and transfer of luggage in Prague was handled in the worst possible way, which resulted in my checked in luggage being lost on BOTH WAYS. Had to go through a small circle of hell while contacting ground staff in Bucharest numerous times, as no updates or communication was provided to me. After 2 and a half days the luggage was restored, but then it turned out that my business laptop was stolen from the luggage. A similar situation happened on the inbound trip, where my luggage got lost AGAIN in Prague. Fortunately, the ground staff in Amsterdam (KLM) handled professionally the situation by being, quick in delivering it back, helpful and proactive in their communication. Czech airlines DID NOT compensate my company at all, since this item falls under the "banned items from transport in checked in luggage". Do not recommend flying with it at all.