48 Mobile
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Very poor customer service
Very poor customer service - contacted through the online sites -chat box; had no service at all after changing phones a week after monthly top up. Tried each evening to resolve the problem with the customer service 'agents' online - all had either very poor understanding of English or evaded responsibility to deal with the issue playing 'pass the parcel' and handing over to a 'technical expert' - each new chat session or dealing with the 'tech expert' I had to re explain the issue and this sapped up time; a running down the clock tactic; they 'knock off' on the chat box customer service in whichever Asian country at 8pm GMT, so often at 7.40pm theyd terminate the chat box session. All attempts to get them to refund the 3 weeks I had no service at all came to nothing - they seem puzzled as to why I ask for this, and equally perplexed as to why I had to.move service providers.... Avoid this company if you rely heavily on your phone to stay in contact; as soon as you encounter a technical problem with their service they give you the stonewall/ gaslighting/runaround treatment....