Mandi

Sep 4, 2023

When I went and renewed my contract the…

When I went and renewed my contract the check they gave me bounced and the financial institution ban me from doing business with them because I was now considered high risk. After that happened no one called to apologize or offer compensation no nothing .current situation Long story short I had some identity fraud so a my assets are frozen I was not able to make a payment and I called set up and arrangement and advise I would pay and let them know what was going on. So then I send in my payment via mail cuz that’s all I can do at this point and then they still came and took my property 2 days later and just to give you context of I was 41 days late not even 60 or 90 days and after speaking with Collections they wanted me to pay the whole thing back advise that is not fair especially since I am a customer who satisfied her first financial terms with you so and they said they could bring it down to $1500 mind you I owe only $490 and that’s with late fees and they said it’s $395 for the towing and than additional $600 for first they said interest then they said fees then they said In the policy that they are subject to charge what they want. After back and forth they gave me the recovery company information and when I contacted them they were asking me questions that I had no answers for because the company didn’t advise me on certain procedures so then I call Credex back they put me on hold said someone would call me back no one did called back and was told the same thing and they have not called back. This by far is the most unbelievable situation I have been in. They could have the decency to return my call or actually waive a fee or put the interest back on the loan so I can afford to recover my losses because I just lose thousands in identity theft and instead of being understanding they are just making it worse. I’ve recommended so many people to them and I told everyone not to renew after this situation. So disappointing and disgusted.