Harbour Hotels
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Excellent Venue Hotel & Restaurant
Appreciate all your staff at Harbour Hotel (Guildford), who all provide a prompt service with excellent responses all round. Now having worked in IT Management & many years in senior Service Delivery management positions, I really do notice talent & exceptional quality customer service, plus people who go above & beyond. Having planned a very important time with a large group of very close business friends, we had a celebration of life together staying at the Harbour Hotel in Guildford on the 20 April. When I saw Genny Tsang & Myles Goulden-Oliver operating daily, managing staff & tending customers’ requests so professionally it’s quite inspirational. What’s been impressive is their full understanding on all fronts & working so well with all around. Would like to mention Amarildo Shuka & Ben Samuel, who both looked after our large group so wonderfully, everyone in the group were overwhelmed with their constant attentiveness & support continuously asking I we were all OK, providing absolutely anything we required promptly. Now Genny Tsang & Myles Goulden-Oliver, it needs to be mentioned that they are always so welcoming, ever so receptive & very helpful, furthermore it's noticeable the effort & kindness that Genny Tsang & Myles Goulden-Oliver they both especially demonstrated, Genny Tsang & Myles Goulden-Oliver were so understanding & very supportive, as I have disabilities & serve psychological issues & it's because of their attentiveness, that myself, family & many friends will keep returning to Harbour Hotel & The Long Bar in Guildford. Furthermore, would like to complement Amarildo Shuka & Ben Samuel, who demonstrated excellent quality customer service, always providing efficient, quick, and friendly service, our group & other customers as well as building strong relationships with them. Every visit seeing them responding to customers' issues in time and handling any complaints swiftly, it’s quite inspirational. Warmest regards & thank you so much Mr & Mrs Denis J P Williams