Blue Ridge Mountain Rentals
View company profile →
Not a very good experience.
The first night that we got there, we couldn’t get into the house for almost 2 hours. Finally they got us into the house and we get into the house and run the air conditioner for almost 3 hours and it doesn’t cool the house off it stays 82 Inside. By the time they agreed to move us to another cabin it was thundering, lightning pouring rain, and I had to drag kids in a one-year-old out in that to move to another cabin close to midnight. Then they proceeded to tell me that I had to pay the difference in the cabins that they had to move me to completely unacceptable. Then we get to the new cabin and there is cobwebs and spiders everywhere. The house didn’t look like it. Had anybody stay in it recently. So we get everything unloaded, and everybody inside in the pouring rain. Once we get inside, the lights switches don’t work. The lights don’t work so it was almost completely dark in the living room. The back door didn’t lock. And the AC wouldn’t go below 74. I don’t know if most of you know that cabins can get kind of hot. So then we get up the next morning and around 9 AM. The power goes out. There was a power outage that lasted until almost 5:00 PM. At this point, I’m pretty much over the whole situation and just ready to go back home. My oldest son got up and he had bites all over him throughout the day. Two other kids had bites all over them. I would be walking around the house and feel like somethings biting me. Not sure if it’s bedbugs or fleas or what it was. Needless to say our experience, this time wasn’t very great. The care team did offer to take off the charges for the difference in switching from one cabin to the other, which should’ve happened regardless. My mom and dad were so disappointed that they didn’t get to come down until Saturday morning then they get there and the powers out and they went ahead and left Sunday morning instead of Monday with us just because everything that was happening. I did deal with customer care and they made the choice not to charge us for the cabin move in the difference in price, which is understandable because it wasn’t my fault. The AC went out in the other cabin. That should’ve happened anyways, but I received the email that said they were doing that as a courtesy and that after we left the cabin, there would be no additional discount given. Acting like you’re doing me a huge favor by not charging me the price difference to move me cabins that didn’t compensate for all the trouble that we went through the entire weekend. I also own a business this is completely unacceptable.