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Everything I have been told by this…
Everything I have been told by this company since the first time I called has been a lie. I called before I placed my order to let them know that I needed a certain window of time for my delivery and I would need white glove service. The white glove service was offered and so I paid for this at a cost of $199. After the order was placed, I was told white glove service was not available and it would be shipped FedEx at a time that was not in the original window of time. So I called and asked for a refund. I was told I would get a refund within 2-3 business days. After 3 business days had passed, and still no refund, I called. After the call, suddenly I was told the refund would be processed. I am still waiting for the refund to hit my credit card. Funny how when I order, the charge immediately hits my credit card, but when I want a refund, it takes several business days, then a call back to the company to get the refund processed and still it's going to take several days for the refund to show up on my credit card. Everything I was told by the sales rep before I placed the order was not correct and then, after the order became a fiasco, the time to get my refund was also incorrect per the sales rep. Don't trust anything they say as you will find out it's probably not true. TERRIBLE CUSTOMER SERVICE!