GYM SETS LTD
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Bought a set of olympic bumper plates…
Bought a set of olympic bumper plates (27th October - today is 11th November) that was advertised as in-stock and to be delivered within a few days (and is still being advertised the same way today). Delivery label created, but no sign of the item. Emailed the company and received a response a couple of days later saying "I am sorry this has not yet been sent this should have been on its way to you by now to resolve this, I have flagged this up to our warehouse team to look into this for you. Our warehouse team shall find your shipment in our warehouse and get this out to yourself on priority within the next 3 working days, I am very sorry for any inconvenience here.". I'm assuming they are just a drop shipper and don't actually stock the items, as I don't know why it takes 3 business days to look in the warehouse and provide an honest and transparent update regarding where the item is. If the item turns up, I will update the review accordingly, but as things stand, it looks like a scam. Advice to company: * Provide accurate delivery estimates * Improve customer support response times * Improve transparency and honesty in response comms * Replace 'vip' 10% code with a genuine, personalised discount code that provides more than 10% for loyal customers (you can get a 10% code just by googling or being a student, so it's not very VIP)