Travelocity
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Never, ever use Travelocity to make a hotel reservation
Never, ever again. I made a reservation for three nights, to be paid at the hotel. More than 24 hours in advance I wanted to drop the third night. After 90 minutes with Travelocity, I was told it was done. What actually happened, is I paid two nights at the hotel. Travelocity charged me for three nights and one additional night, so I paid for six nights! I spent 90 minutes, and then 30 minutes with Travelocity's chat trying to fix. When eventually it becomes clear that they can't or won't solve the problem, the Travelocity person types "Are you there. You're not responding. Good-bye" and cuts off the conversation even if I do respond within seconds. Again: never ever use Travelocity. Always go directly to the hotel.