Schumacher Cargo Logistics
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Total Debacle of a Shipping Company! Avoid at all costs!
Talked extensively with Ron Turnage in Houston about the paperwork needed to ship my vehicle from the U.S. to the U.K., (previous to it's collection), so that there were no costly mistakes to deal with after they had it. Upon his approval of the paperwork as it sat, had vehicle collected from buddy's house in the states and taken to Houston for shipping. They insisted on us mailing the paperwork instead of just putting it in the vehicle, which resulted in a lost paperwork scare after they'd collected the vehicle from us. Also added to the 'storage charges' which we will get to in a minute... Was quoted $2135.00 to ship it, plus customs clearance on the U.K. side, so went ahead with the contract. The collection agent(I know, third party company...) didn't notify my buddy in the states before showing up as requested so he could take the day off work to allow the driver access to the collection address and give him a hand loading if needed, so he waited around while my buddy made his excuses at work and rushed home to get him out of the street(car transporter rig blocking small country two lane blacktop road for 3 hours, awesome! The driver couldn't drive a column shift so my buddy put it on the truck for him, then pointed out his insecure load above our vehicle(crashed car with fully open hood on top of transporter, facing forward) and asked him to tie the hood shut so it didn't come off at speed and wreck the other cars on board, or kill another road user, which he did do thankfully. Leaves my buddy's place at around 3:30pm on it's way to Houston. My buddy notices the truck broken down on the side of the highway on ramp at 4:45am the next morning whilst on his way to work, with our vehicle still on the back. Sits there for most of a day, then our vehicle is then swapped to another transporter and taken to SCL's Houston depot. When our vehicle arrives with SCL in Houston, they waste a few days waiting around for the 'lost' paperwork to show up, then inform us that it wasn't going to fly as they had previously cleared it, and a new title was needed to proceed! Ron apparently overnighted(Fed Ex) the paperwork back to my buddy in Louisiana(vehicle's origin state) for a new title, but it took him 8 more days of 'lost' paperwork BS to admit that they hadn't even sent it back yet! When the paperwork actually arrived back at buddy's house, we find out that Louisiana has a weird law that says that any vehicle with a 12 digit or shorter VIN(older vehicles) have to be inspected by the State Police at their local station before a new title can be obtained, so vehicle had to be collected from SCL in Houston and brought back to La for said inspection! To then go on to another shipping company that actually knows their job after this whole debacle. This whole experience cost me $1450.00 in storage fees(they wasted 25 of the 35 days that I was charged for themselves with their inept business practices!) & other miscellaneous BS fees which were only tacked on once I'd informed them that I'd rather poke my own eye out with a red hot poker than trust them with ANYTHING that I care about again. Add to their 'nothing accomplished' fee the amount for the return transport cost, transport to the next shipping depot, Title agency fees & state taxes & this really was a costly lesson to learn! The entire time I was dealing with Ron(after collection), he wouldn't respond to an email and could hardly be reached on the phone for comment or update. Total sham of a company, & I'm keeping my promise to Ron and his associates to tell everyone that I know about their crappy "customer service." If you love your car or truck, for it's sake(& your mental health's!!), keep it away from them! They only got one star because I can't possibly give them less on here.... Save yourself!