Energy Ombudsman
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Helpful, impartial and great service
We had been arguing with our Gas company (British Gas Lite) over a ridiculous bill (we hadn't used Gas for a while and our meter reading reflected this but they wanted to charge £7,516.00 and were threatening baliffs!) and they were not listening to any of the evidence we provided. We contacted the Ombudsman to help. It was extremely easy to upload our evidence and Roxanne was very helpful in communicating updates whilst remaining impartial in the case. We got the result we wanted and the bill was squashed! We was also informed that British Gas Lite will be issuing us with an apology (still waiting but the thought is nice) . It feels good to know the Energy Ombudsman is there to help when Big Energy companies are trying to rip off small businesses