Intrepid Travel
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Be wary of Intrepid Travel and read their T's & C's
A travel company's true quality is revealed when things go wrong—and how they respond in those moments. Unfortunately, this is where Intrepid Travel falls short, very short. Their terms and conditions make it clear that they go to great lengths to avoid accountability, even for life-threatening decisions made by their group leaders and any costs resulting from those decisions. I experienced this firsthand while trekking in the Himalayas. Falling ill, I was advised to join two other ill trekkers in a trek to the next town at a lower altitude—a journey that was supposed to take 2 to 2.5 hours. In reality, it took five gruelling hours, four of which were spent trekking in a blizzard at subzero temperatures, guided only by head torches in complete darkness. The consequences were serious, landing me in the hospital. When the group leader finally caught up with us, he couldn’t even meet my eyes. It took over ten minutes before he even asked how we were. Instead of taking responsibility, he resorted to excuses, failing to acknowledge the gravity of his poor decision-making. If I had stayed where I was, I would have been OK, and could have made the trek down in the morning with the remaining group. I’ve travelled extensively, yet I’ve never encountered treatment like this. Before choosing a tour company, do your research thoroughly. There are far better options than Intrepid Travel. EDIT: As per Intrepid Travels request, I have contacted them with my trip code HNXE250411. I will update this post with their response when I receive something back. EDIT: I heard back from Intrepid Travel. As expected, their response was an attempt to twist their actions. Unfortunately, they got their facts wrong, leading me to believe there was no investigation, but a fabricated summary. Maybe this is the reason they only get a score of 2.1 on productreview.com.au