Fanatical.com
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Order unfairly canceled and refund delayed
I purchased the Summer Superstars Collection (Summer 2025), and the payment was taken immediately through PayPal (which I used for an extra layer of security). However, right after charging me, they placed the order under a so-called “manual review”. It’s quite strange that they take the money first and only then decide they cannot provide the game keys, claiming the purchase is under review. Even more suspicious when their own website states that only about 1% of orders should go through this process... And finally, without giving me any explanation or even asking me anything for this “manual review,” they simply canceled my order. Now I’m left waiting for a refund that could take up to 5 days. This situation is truly unacceptable, and it completely destroys my trust in ever buying from this website again.