Japan Crate
View company profile →
Japan crate is absolutely horrible UPDATE
Japan crate is absolutely horrible. I wanted to subscribe to the premium subscription and the box is supposed to be 35$ a month When I went to checkout it showed I only had one box in my cart but when finalizing payment said I paid for two boxes. Not only did I get a second subscription I did not want Shipping was 27$. I asked multiple times to cancel the second box, no one got back to me with customer service... I contacted them through fb.,. I asked my questions and they referred me back to customer service.. a month later no one has gotten back to me... I look on there website and under there policy from when the time I ordered it I should have at least gotten a tracking number. I email customer service Two more weeks, no response, contact fb, ask me to be patient, another week later I’m contacted back being let known my boxes have shipped this is my tracking number and I can’t cancel or refund.. I got my boxes within a week of there response. It’s horrible customer service.,. On top of that these snacks are not worth 35$. they all come from the equivalent of a Japanese dollar store.,. The dollar store. The lack of variety is very disappointing as well. UPDATE: they’re saying I didn’t get back until the 20th, just double checked my email, I got back to them the day of, July 13th, again on the 17th. They didn’t get back to me until the 20th.