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O M

O M

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by O M

Southwest Airlines logo

Southwest Airlines

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1 out of 5 stars
Nov 10, 2021

SWA Inconsiderate of COVID State of Emergency

I did a booking back in November 2020 before the Governor of DC put up a travel restriction due to Covid. When the travel restriction was implemented I canceled my reservation and since then haven't been traveling for leisure because of Covid. I called in SWA today and they said they will do me a favor and give me a voucher that will expires in 6-months, but they will deduct $100. On top of that the customer service "Liz" said that I can not talk to her manager that she is at the top in the chain of command/decision on this matter and they will not give me an extension without deducting money from the original purchasing price.