Pure Utilities
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Genuinely shocking experience with Pure Utilities
Genuinely shocking experience with Pure Utilities. Not recommended in any circumstances. Apparently I was made subject to a deemed contract for a holiday let property. No communication was ever received - despite me confirming the correct contact details - until debt was allegedly owed. No invoice has ever been received. They accept that on their own case I am not now a customer, yet continue to send notices for allegedly overdue invoices (never the actual invoices!) and debt recovery charges, and even instructed Shoosmiths to send a letter threatening to cut off the water supply for a property in respect of which they accept another water company is the supplier. They have acted in breach of s5A of the Commercial Debts (Interest) Act 1998; they have no debt that can lawfully be pursued within s4 of the same Act; and they have acted in breach of WICS' requirements under their licence; yet still they persist. They have ignored my request to send me proof of the alleged debt, how it was calculated, and any invoices, and just continue to harass for the alleged debt.