Energy Ombudsman
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No proper investigation of evidence
Their decisions are not based on the evidence provided by the consumer and supplier. They make up their own (incorrect and unsubstantiated) evidence to justify their decisions without providing any source for their statements. There is no point appealing the decision because it will be rejected almost instantly with no communication or justification. I.e. they do not provide evidence or a source to support the disputed "facts". I write this after "Outcome: Upheld". There will be compensation, but the underlying problem is not investigated or resolved.
