RSD Travel
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Absolutely Appalling
Absolutely Appalling – A Scam Disguised as a Holiday! Avoid RSD Travel at All Costs This was, without a doubt, the worst holiday experience of our lives – and we're speaking on behalf of more than 100 people in our group. RSD Travel should not be allowed to operate. Their deceptive, disrespectful, and discriminatory practices are utterly unacceptable, and what we experienced during our 15-day holiday to Turkey and Rhodes was closer to fraud than tourism. Here's a breakdown of just some of the countless issues: • Blatant Lies from Day One: We were told our flight to Rhodes was delayed due to “bad weather.” This was false. We checked and found more than 10 other flights had landed with no problem. It became clear they were stalling to combine groups from Germany, Manchester, and London. • Missing First Day & Meal: Our first day – including dinner – was simply scrapped with no explanation or compensation. • Disrespectful Tour Leaders: Rude and dismissive, especially towards elderly passengers. We were constantly rushed, spoken down to, and treated with zero respect. • Discriminatory Treatment: German travellers were accommodated in a proper 5-star hotel (Rhodes Palace Hotel), while the British and Irish passengers were dumped in a rundown 2-star resort (All Senses Nautica Blue Resort & Spa). The contrast was so blatant it felt racist. • Itinerary Manipulation: The planned sightseeing was cut short to make time for stops at overpriced factories (carpets, leather, jewellery), where passengers were pressured to buy. This was clearly arranged for commission. • Forced Tipping: Tour leaders demanded tips in advance and publicly shamed those who didn’t pay. • Appalling Hotel Conditions: o No water pressure or hot water o Isolated location, far from the city o No WiFi in rooms o Unclean rooms with unchanged sheets o Only two teenagers managing housekeeping o No lift access, awful food, poor hygiene • No Medical Support: When someone needed urgent medicine, we were told to walk for an hour – no help, no transport. • Chaotic Check-In: In Rhodes, they failed to organise group check-in, leaving 200 elderly passengers queuing in the rain while staff scrambled with our passports. • Shuttle Scam: We were told to pay €12 per person for a shuttle that only operated for two days out of seven. • Overpriced Excursions: Sightseeing tours and boat trips sold for €60-€70, which were available locally for €20-€30. • RSD Disowned Their Own Tour: When we requested a meeting in Rhodes, the local rep claimed he wasn’t even affiliated with RSD and proceeded to rant about his own health issues before yelling at us. • False Advertising – The ‘5-Star’ Resort: o In reality, a tired 2-star resort o One hour from town o Cold indoor pool with no changing rooms o €25 fee to use the sauna and showers o No seafood, barely edible food o No international standards whatsoever • Hidden Charges: o Council tax of €105 (€15 per night) o Advanced payment of £270 for food – we later discovered the hotel charges only around €50 per night including food o Hotel manager confirmed he never received this money – where did it go? • Health & Safety Concerns: Unsafe facilities, no proper staff, constant complaints ignored. • No RSD Support: Promises of daily reps on-site were false. No support, no help, no interest. • Fake Compensation Scheme: When people complain, they’re given a £500 voucher – a trap to push you into booking another holiday and spending more money. In Summary: This was not a luxury or cultural holiday. It was a bait-and-switch operation, designed to extract as much money as possible while delivering the bare minimum – if that. We were lied to, manipulated, overcharged, and mistreated throughout. We have collected extensive evidence (photos, videos, receipts, recordings) and will be submitting official complaints to UK and EU consumer protection bodies, as well as tourist boards and watchdogs. DO NOT BOOK WITH RSD. They are not a travel company. They are a sales funnel disguised as a tour operator. If I could give zero stars, I would. They deserve public investigation, not customers.