RIGHTIO
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A Caring Warning About Rightio Plumbers (Hagley Road, Oldbury)
I feel genuinely compelled to warn others about the experience an elderly neighbour of mine— a gentleman in his 90s — recently had with Rightio Plumbers. What happened to him could easily happen to someone else, especially vulnerable customers, and it doesn’t sit right with me to stay quiet. To begin with, he was charged £144 for a call-out fee, which he was not told about beforehand. His family were then chased for the payment afterwards. For a fee that high, you would expect a clear written diagnosis of the issue or at least some meaningful detail about the work required. Instead, the entire Job Sheet contained just two phrases: • “New appliances needed.” • “Customer refused quote.” That was it. No explanation of what these “new appliances” were. No actual description of the problem. No breakdown of costs. My neighbour had to get his family to phone the company simply to find out what the engineer had meant. According to him, he was told verbally that “the job” would cost over £1,000, yet none of this was put in writing. All the engineer documented was that he had “refused the quote.” Even more concerning, those same two vague phrases were copied and pasted into all three sections of the Job Sheet — the parts where they should have recorded details of the visit, the diagnosis, and any parts or labour. So please be aware: • If you don’t proceed with their (very expensive) quote, they will still charge you £144. • And for that money, you may receive little more than a couple of meaningless phrases and no real diagnosis to work with. As a neighbour who cares about protecting others from this kind of treatment, I strongly recommend avoiding Rightio Plumbers. There are many reputable, transparent local plumbers — sadly, this company has not shown itself to be one of them.