The Pillow Home
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Unauthorized charges, impossible to return. A scam
The checkout process for this pillow is incredibly deceptive. After ordering one pillow, I clicked on an image of a seemingly cheaper pillow on the same page, simply to view its details, and it was automatically added to my order and charged to my card without any confirmation step. This practice of authorizing automatic transfers for items I didn't explicitly consent to purchase feels like a scam. Upon arrival, the pillow itself had an extremely strong, pervasive gasoline-like smell. It was so potent that it made the pillow unusable. The product is almost impossible to return. They provide a return address in the middle of China, requiring me to pay over €25 for return shipping from Europe. Even after incurring that cost and sending the pillow back, it was seemingly never received. I've been waiting for a refund for six months now, and it's clear I'm never going to get my money back. Avoid this company and their products at all costs. You'll likely end up with an unusable, smelly pillow, unauthorized charges, and no way to get your money back.