Celebrity Cruises
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Greedy and horrible customer service …
my husband and I have been avid Celebrity cruisers, including doing a European honeymoon cruise last year in the iconic suite on the Edge. We have no problem, paying for the premium service that we expect from a cruise line like Celebrity. But unfortunately, we’ve had a recent experience that has made us rethink ever wanting to cruise with Celebrity again. We had booked a cruise that was canceled by Celebrity .(the 2024 Transatlantic on Beyond). We were that we would be getting a refund within 30 days of the cancellation. (Cruise was paid in full-$22k) We have had to call umpteen times, been on hold for hours trying to get the refund. We keep being told that there was an error in the refund but that they would escalate it and it would be refunded within 14 days. Several calls (hours!) later- nothing!! The last supervisor we spoke with said that she is not authorized to provide us a direct phone number to follow up on the matter so we’ve had to call back several times and then on hold for hours. We are frustrated and disgusted with the way the situation has been handled, especially as loyal celebrity cruisers, who have spent upwards of $100,000 on cruises in the past two years. Disgusted !!