TUI Cruises
View company profile →
We have been on a number of Tui cruises…
We have been on a number of Tui cruises now and have always enjoyed them. A touch of sun in the Canary Islands after a long, dark, Highland winter is a live saver. The food and service was fantastic as usual, could not fault the mostly foreign staff. The captain was informative without trying to be over familar, we felt in very safe and capable hands with him and his crew. We did notice a few changes though, the Premium drinks package no longer gives you a bottle of mineral water in the cabin daily, which was a real setback. The filtered water, you could fill own bottle with was OK, but not as nice and you had to keep remembering to refill it yourself. It is not obvious which are the Premium wines in some restaurants, I was glad one waiter in Vista told us we could have a better quality Italian wine as we had the package, but did not know before he told us. Some of the passengers manners seem to get worse each year, probably attracted by the price of the all inclusive deals available now - we saw an incident of two drunken men keeled over in a walkway late at night, reeking of alcohol and about to chuck up - nice! The rules for dress code not enforced much, it annoyed some of us who made an effort that men (particularly men) went in in shabby shorts and tee shirts as if on the beach, when the waiting staff make such an effort to do the whole thing properly. I sadly, experienced an accident after just leaving the transfer coach back to Tenerife airport, so many people, was shoved from behind and went flying, landed flat out on the pavement and blacked out. Two lovely ladies from Glasgow helped me, along with my husband, as was badly bruised and unable to walk straightaway, kept blacking out with shock. Two Tui reps who had been on our transfer coach, one British, one Spanish, looked at me on pavement and walked straight past, without offering help, to disgust of the other passengers. I had wheelchair assistance to get through the airport, and the senior flight attendant onboard gave me paracetamol and looked at my bruises, gave me water and was very helpful. The captain himself helped me down the steps of plane at Glasgow! I was wheeled to airport hotel by lovely man at Glasgow airport and had taxi to station for onward journey to Inverness next day. Was pretty disgusted by those Tui reps though, obviously just did not want to get involved. I would not have held them responsible or have claimed anything from Tui, but common humanity might have made them offer help or concern surely?