US Water Systems Inc
View company profile →
Shady advertising practice re: "365-day no-hassle return" that isn't
First off, their sales consultant that helped me recommended a completely inappropriate system for my application. It took me until December 2017 after purchasing the unit in May 2017 to finally understand that I had the wrong system, and that it was never going to work for what I explained I needed. But what really got me is their mildly deceptive advertising practice. Business advertises "365-day no-hassle return policy." However, business's policy is so restrictive that it does not allow you to test equipment without voiding return. THIS WAS NEVER MENTIONED until I wanted to actually return the system I was sold that would never work for my need. The fine print is not provided up-front anywhere, but rather is located on an obscure webpage with no link found on top levels of website (pages most likely for a consumer to use before a purchase). My contention is that business should not advertise "365-day return policy," but rather, "Return only accepted in unopened package, for up to 365-days" CEO Mark Timmons personally got involved, claimed to want to help, and then cut off communications with me, hasn't replied to several emails since then, and nobody from the company returns my communications, anymore. Which is fine, because for the many, many emails and phone calls, I have a $525 system that doesn't work for what I need. And it took 6 months with their expert for me to figure that out.