Drake Software
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DO NOT CHOOSE DRAKE SOFTWAE
I do not recommend Drake Software. I purchased Drake after joining forums and reading what other pros had to say about the software. The sales rep lied to me and told me they had a hosted solution so it would be no issue using my MAC. After I made the decision to go with Drake, I learned that he lied to me, there is no hosted solution. You can host it through another service they offer, for an additional $1200 per user. The support representative did not understand my request, then laughed at me when I told her that I am a MAC user. Do not expect any level of customer support. The supervisor tried, and did end up sending me a coupple of links that told me to sign up hosted cloud services at an additional cost... that would have been great to know at the time of purchase. I reached out to the Amanda Watson, Onboarding and Customer Success Manager. I received a polite but canned reply with the usual pleasantries... Thank you for reaching out and sharing your experience. I am truly sorry to hear about the difficulties you've encountered and the frustration it has caused. I understand how important it is to have software that works seamlessly with your Mac, and I apologize for the miscommunication and inconvenience you have faced. You are correct, our desktop product is not compatible with the Mac Operating System. However, we do offer some alternatives, such as our web-based software, Web1040. Currently, Web1040 is only available for individual returns. Do you prepare business returns? If not, Web1040 might be a suitable option for you. Additionally, there is a hosting solution available, but just as you mentioned, there is a fee associated with hosting the desktop software in the cloud." ALL OF WHICH WOULD HAVE BEEN GREAT TO KNOW AT THE TIME OF PURCHASE. I Asked for a refund... was promised a call and have not heard anything from them. Success has made them lazy, they do not care abou ttheir customer at all. The massive amount of poor reviews here should tell you everything you need to know. DO NOT CHOOSE DRAKE! THE SALE TEAM ARE LIARS!!!