Southwest Airlines
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Delays and bad communication
Flight from BWI to PVD delayed. Why? Who knows? I get two text messages, first one says flight delayed 30 minutes. Next text adds another thirty minutes to the delay. The Southerst app, meanwhile shows a different departure time altogether. Finally get to the airport, and we are all at the gate, when the ramp agent announces a different gate on a different concourse which sends everybody scrambling. This is because Southwest uses the same plane on top many short haul, quick turnaround flights - something they brag about. By 750pm this is bound to happen. I'm sticking with the legacy carrier I usually fly.