Apex Hotels
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Constant noise coming from room 323…
Hotel Review We booked this trip hoping to create lasting memories as a ‘normal’ family, knowing it might be our last one together with my mom having stage one dementia and my dad still struggling to recover from his illness. Unfortunately, what was supposed to be a special Christmas getaway turned into an incredibly stressful and disappointing experience. From the very first night, there was constant noise coming from room 323, disturbing my almost 80-year-old parents, who were woken up repeatedly. Even I, staying down the hallway, could clearly hear the noise. Despite bringing this issue to the attention of the night manager, who assured us after the first night that the guests would be removed if the problem continued, absolutely nothing was done. Those promises turned out to be just words. This went on for three consecutive nights. On the fourth night, I was forced to confront the people in room 323 in a way they only understood—something I had hoped to avoid entirely, trusting the night manager to handle the situation as promised. I was appalled to find eight people in the room once again. Only after my intervention did the noise finally stop, but by then the damage was already done. To make matters worse, the hotel’s ‘solution’ to four nights of broken sleep and stress was offering a complimentary breakfast. They called me in my room at 8:50 AM to propose this, despite knowing we were leaving at 10. This gesture completely missed the point. We didn’t need bacon and eggs as a quick fix; we needed a proper stay, restful sleep, and proactive hotel management. Offering breakfast felt more like ticking a box than genuinely addressing the impact their inaction had on our family’s trip. My parents are still recovering from the stress and exhaustion caused by this nightmare of a stay. The total lack of empathy and urgency from the hotel management baffles me, and I will personally make sure this is not the last they hear from me. What should have been a peaceful and meaningful holiday for my family was completely ruined. The lack of action and accountability from the staff was unacceptable. We will NEVER come back to this hotel, and I wouldn’t recommend it to anyone looking for a restful stay.