Coffee Friend
Read all reviews for Coffee Friend →
AVOID - EU COFFEE MACHINE WITH PLUG ADAPTOR
Bought a nespresso citiz with aeroccino. No mention it was a eu machine on their page and their website indicates they are uk based? Arrived in a bulging box where they’ve crammed in a plug adaptor/transformer? Personally I thought these sales tactics were something better off left in the 90’s dodgy foreign holiday resort electrical shops. Their returns form is well hidden on their website (bottom question on returns section) with no acknowledgement after submitting (I took screenshots). They ask for 2 photos but their computer will not accept a second photo, I tried with numerous different ones. I’ve tried telephoning them and was greeted with a repeating computer generated statement, it sounds as if your being connected but the computer just states the same information and I’ve also emailed them a request stating I wish to return under my rights of distance selling within 14 days of receiving the machine, I actually received it today. I have now wrote a letter to the address on their website where they state they do not received returns, Coffee Friend, c/o Amicum Team Ltd, 166 College Road, Harrow HA1 1TB via recorded delivery. Next step will be a section 75 via my credit card if I do not get a satisfactory response. Going by what others have said about suspected returned stock that they are reselling and faulty appliances I will not risk my families safety having this electrical appliance in my home. Honestly can not trust the contents of the box as unsealed. Be honest about what you are offering! It’s just not worth it to save £10 which is probably why they don’t declare it as it would affect sales. They also charge you circa £10 to return!